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improving customer and staff loyalty
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summary why branchadvisor? history customer feedback staff feedback how it works the free service the paid service extras ------------ try it for free! ------------ search for an outlet |
Staff Feedback Staff in branches often have great ideas or comments but often these go unnoticed. The piece of paper gets lost, or the branch manager has a bad day or isn't there when the thought arrives, or the good ol' British stiff upper lip prevents the thoughts ever getting out. branchadvisor® is as simple to use by staff as for customers, works in exactly the same way, and generates the same type of incremental improvements. The only real difference is the comments are not published. Staff simply offer feedback to their branch manager via the web, or text in their feedback, and branchadvisor® routes it to the right places. The right staff get to hear what's been said, record what has been done with it, and if the staff has left any contact details it will handle the personalised response too. Just like with customers, branchadvisor® for staff is simple, effective and fast in being able to generate continuous improvements in staff loyalty. Get in touch! We value your questions. |
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