summary
why branchadvisor?
history
customer feedback
staff feedback
how it works
the free service
the paid service
extras
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The Paid Service
Branches subscribing to the service get the following added-value features:
- All feedback is delivered automatically to the branch, regional or head office staff via email, fax or text.
- Customer contact details are displayed on that feedback.
- Customers get an acknowledgement text on their mobile phones thanking them for their feedback.
- Staff may log their actions, and send a personalised email or text to the customer closing their loop and making the customer feel listened to.
- Reports are generated periodically.
- Additional logic may be programmed into branchadvisor® to do specific tasks depending on the nature of what has been said.
- Consultancy is available.
The branch details can also be pre-loaded by branchadvisor® as part of the setup fee. By supplying a database of branches, branchadvisor can use the same internal branch codes used by the company.
Get in touch! We value your questions about the paid service.
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